Terms and Conditions

This Agreement was last modified on 18 February 2016.

1. OUR DETAILS & CONTACTS

Fylde Sports’ details are as follows:

Fylde Sports UK Ltd
Unit 7 Keystone Court
Whitehills Business Park
Blackpool
Lancashire
FY4 5NZ
Office working hours are Mon – Fri: 10.00am – 6pm

Customer Support Contact
sales@fyldesports.co.uk / Tel: 01253 486144

 

2. FREE DELIVERY

2.1. Most items are advertised with a “Free Delivery” icon. Please note this applies to Mainland UK Only (Scotland, England, Wales). There can be a charge to Northern Ireland, Scottish Highlands and the Islands (Isle of Wight, Isle of Man, Channel Islands, Isle of Lewis, Orkney ) and some other UK areas that are subject to a carriers excess charge. Our free delivery service operates from Monday to Friday between the hours of 8am and 6pm. Saturday deliveries may be available on certain products and may be subject to an additional charge. To confirm if a delivery charge will be applicable please email sales@fyldesports.co.uk or call our client services team on 01253 486144 (local rate call). Please note if delivery access is restricted, please ensure that you inform us prior to delivery to avoid delaying deliveries.

3. SIGNING FOR GOODS

3.1 Some deliveries may require a signature at the point of delivery. On these occasions please check the delivery carefully for signs of possible damage before you sign to say that you have received them in good condition. On some occasions the outer packaging on heavier items may become damaged during transit. In most cases this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive a parcel which is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us via sales@fyldesports.co.uk or call our customer service team on 01253 486144 stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.

 

4. RETURNS

By purchasing from this website you agree to our Returns and Exchange policy. For full details of the Fylde Sports Returns and Exchange policy, please Click here.

5. COMPLAINTS

5.1 On the very rare occasions that you wish to complain about any of our services, we aim to deal with the complaint as effectively as possible. In the first instance, your complaint should be e-mailed to our customer services team at sales@fyldesports.co.uk or sent by post to Customer Support Manager, Fylde Sports, Unit 7 Keystone Court, Hallam Way, Whitehills Business Park, Blackpool, FY4 5NZ. Alternatively, please contact our customer services team on 01253 486144 during working hours. We aim to acknowledge any complaints within 5 working days, and to conclude our investigations as soon as possible thereafter. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

 

6. USE OF WEBSITE

6.1 You will be able to access the majority of this Website without having to register any details with us. However, certain areas of this Website will only be accessible only if you have registered.

7. SITE ACCESS

7.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

7.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

7.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

8. SITE AVAILABILITY

8.1 We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.

9. USER CONDUCT

9.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

9.2 When using this website you shall not post or send to or from this Website any material: a. for which you have not obtained all necessary consents; b. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; c. which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

9.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 9.2.